EZ Clean Mobile Detailing: Terms of Service
1. Appointment Requirements
Customers are responsible for providing accurate vehicle information, ensuring access to the vehicle at the scheduled appointment time, and providing a safe, legal location where detailing services can be performed.
2. Vehicle Condition
Customers must disclose any known pre-existing damage before service begins. EZ Clean is not responsible for existing scratches, dents, rock chips, cracked glass, loose trim, faded paint, worn upholstery, torn leather, mechanical failures, or other pre-existing conditions.
3. Personal Belongings
Please remove all personal belongings, valuables, cash, firearms, prescription medications, and other important items from the vehicle prior to service. EZ Clean is not responsible for any lost, damaged, or misplaced personal property left inside the vehicle.
4. Payment
Payment is due immediately upon completion of services unless otherwise agreed upon in writing. Failure to make payment may result in additional collection efforts or fees as permitted by law.
5. Pricing
Prices listed are starting prices. Final pricing may vary depending on the size of the vehicle, its condition, excessive contamination, pet hair, stains, sand, mud, or additional requested services. Customers will be informed of any price adjustments before work begins.
6. Cancellation & Rescheduling
Appointments canceled with less than 24 hours' notice may be subject to a cancellation fee. EZ Clean reserves the right to reschedule appointments due to weather, equipment issues, emergencies, or other unforeseen circumstances.
7. Weather Policy
Because EZ Clean is a mobile detailing service, appointments may be postponed due to rain, high winds, extreme temperatures, or other unsafe weather conditions.
8. Satisfaction Policy
Customer satisfaction is important to us. If you are not satisfied with any aspect of the service, please notify us before our technician leaves the service location so we can make reasonable efforts to address the concern.
9. Stains, Odors, and Vehicle Condition
While EZ Clean uses professional techniques and products, complete removal of stains, odors, oxidation, water spots, pet hair, or embedded contaminants cannot be guaranteed.
10. Biological Hazards
EZ Clean does not clean bodily fluids, mold, biohazards, needles, vomit, human waste, or hazardous materials unless specifically agreed to in advance. Additional charges may apply, and service may be declined if unsafe conditions are present.
11. Paint & Surface Disclaimer
Older paint, aftermarket paint, vinyl wraps, paint protection film, ceramic coatings, oxidized finishes, and deteriorated surfaces may react differently during the detailing process. EZ Clean is not responsible for defects resulting from pre-existing surface conditions.
12. Electronics & Accessories
EZ Clean is not responsible for failures involving aftermarket electronics, alarms, stereos, wiring, loose accessories, or electrical systems that have existing defects or improper installations.
13. Mechanical Issues
EZ Clean assumes no responsibility for mechanical failures, dead batteries, warning lights, engine issues, or other vehicle malfunctions that occur before, during, or after the detailing service unless directly caused by proven negligence.
14. Time Estimates
Estimated service times are provided for convenience only. Actual completion times may vary based on the vehicle's condition and requested services.
15. Right to Refuse Service
EZ Clean reserves the right to refuse or discontinue service if conditions are unsafe, if a customer behaves abusively or threatens staff, or if the vehicle presents health, safety, or legal concerns.
16. Damage Claims
Customers are encouraged to inspect their vehicle upon completion of the service. Any concerns or damage claims must be reported before EZ Clean leaves the service location. Claims reported after our departure may be denied unless required otherwise by applicable law.
17. Photographs
EZ Clean may take photographs of vehicles before and after service for documentation, quality assurance, and promotional purposes. Customers may request that identifiable information, such as license plates, be concealed before any promotional use.
18. Limitation of Liability
To the maximum extent permitted by law, EZ Clean shall not be liable for indirect, incidental, special, or consequential damages arising from the use of its services. Our liability for any proven claim directly resulting from our negligence shall not exceed the amount paid for the specific detailing service.
19. Acceptance
Scheduling an appointment or accepting service from EZ Clean constitutes acceptance of these Terms of Service.